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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available here or from reception.

Zero Tolerance Policy

DOCTORS AND THEIR STAFF HAVE THE RIGHT TO PROVIDE CARE FOR OTHERS WITHOUT BEING ATTACKED OR VERBALLY ABUSED.

WE ALWAYS AIM TO TREAT OUR PATEINTS WITH COURTESY AND RESPECT. WE ASK THAT YOU TREAT OUR STAFF IN THE SAME WAY.

GEORGE CLARE SURGERY OPERATES A ZERO TOLERANCE POLICY TOWARDS VIOLENT AND ABUSIVE BEHAVIOUR. ANY OCCURRENCE OF SUCH BEHAVIOUR TOWARDS PRACTICE STAFF OR OTHER PATIENTS MAY RESULT IN THE PATIENT BEING REMOVED FROM THE PRACTICE LIST.

THE PRACTICE RESERVES THE RIGHT TO CALL THE POLICE FOR ASSISTANCE.



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